Access advice for video appointments
How to join your video appointment
You will receive a text message at your appointment time from NHSNoReply containing a link. Please look out for this text at your appointment time and click the link to access your appointment.
The process can vary depending on your device/operating system, so please following the steps below depending on your device/operating system:
- Press the link and open in Safari.
- Click continue in browser after the web page opens.
- Click agree to give permission for AccuRx to use your camera and microphone.
- Follow the instructions on screen to continue.
- Press the link and open in Safari.
- Click open whereby app, and download the app.
- You may need to go back into your text message to access the link for your video appointment.
- Follow the instructions on the screen to continue.
- Click the link and open in Google Chrome (or copy into the address bar if using a computer).
- Click agree to give permission for AccuRx to use your camera and microphone.
- Follow the instructions on the screen to continue.
Top tips
What do I need to receive a video call?
- Make sure you have a good connection to the internet - if you can usually watch a video online, you can make a video call.
- You will need a phone, tablet or computer with a web camera, speakers and microphone (these are often already built into laptops and smartphones).
Where do I put my camera?
- Put the camera on a stable surface so your head and shoulders are visible while talking.
- Have enough space in front of the camera so we can observe the body part to be examined if needed.
- Choose a private place where you won’t be disturbed.
How much internet data will I use?
If you can, connect to a home or work Wi-Fi usage is around 5 to 8 megabit per minute (0.48Gb per hour). Please check your data allowance, as going over any data allowances can incur additional costs.
What should I wear?
Wear what you would normally wear for a face-to-face appointment in clinic. If you can, wear loose, comfortable clothing that can be easily moved/rolled up. This will enable us to view the affected body part and see how much you can move.
Important information
We will not record your video or telephone call but we will make comprehensive electronic notes and you will be asked if you are happy to share your electronic records with other health professionals involved in your care. Please notify your clinician if you are recording the conversation on your device. Please also note that the advice given is personal to you, so you should not share this with others. It is prohibited to post any recorded information on public websites or social media.
